The patient experience is a critical aspect of healthcare delivery, and digital payments are transforming how patients interact with healthcare providers. As virtual care becomes more widespread, patients tend to expect the same seamless checkout experience they get in other industries. This is where digital payment options come in – they offer a convenient, efficient, and secure way for patients to pay their bills.
A recent survey found that 44% of US healthcare consumers pay bills faster with email or phone notifications, and 49% prefer to pay by text. By adopting consumer-centric communication methods, healthcare providers can effectively speed up patient payment collections. In this blog, let’s explore the benefits of digital payments and how it can improve the patient experience.
- Improved Communication and Engagement
Digital payment options offer patients easy access to healthcare information, from test results to outstanding balance amounts. They are easy to integrate with other digital solutions, allowing patients to do everything on their laptop, smartphone, or other devices including check-in, reminders, book an appointment, and pay for their visit. With expEDIum InstaPay, patients gain control over their payments, eliminating the need to contact their clinic frequently to settle their accounts. This product allows patients to easily make payments at any location and at any time, providing a seamless and hassle-free payment experience.
- Provide Convenient Payment Choices
Give patients different ways to pay, such as using a saved card, paying through text messages, online payment websites, QR codes, or setting up payment plans. This flexibility helps patients manage their payments according to their financial situations, making handling medical expenses easier. Also, create resources that explain how billing works, details about insurance claims, and information on available financial aid programs. Informed patients are likelier to trust the healthcare provider, stick to payment schedules, and make informed decisions about healthcare costs.
- Simplify Billing Procedures
Introduce effective billing systems like a reliable medical billing software that can minimize mistakes and delays in processing claims. Collaborate with insurance providers and use tools to ensure patients know about their financial responsibilities before receiving services. This speeds up payments and reduces administrative tasks, allowing your staff to focus more on taking care of patients.
- Streamlined Customer Service and Support
Understanding medical bills can be challenging for many patients. They often find it hard to figure out the amount they need to pay, what their insurance will take care of, and when payments should be made. Patients can get immediate assistance and information through online live chat or phone Interactive Voice Response (IVR) by providing clear and open payment choices. This means they can seek help anytime, 24/7, which is especially useful for those with busy work or lifestyles that make it tough to reach out during regular office hours. Additionally, the IVR system offers multilingual support for patients who may need it.
Conclusion:
Digital payments are inclined to transform the patient experience in healthcare. They improve communication and engagement, make payment transactions safer, streamline customer service and support, and address issues like pricing and access to information. By offering a seamless and hassle-free payment experience, healthcare providers can enhance patient care and improve the patient experience. So, why wait? Sign up for expEDIum InstaPay and experience a smoother healthcare payment process.
