An EMS agency selected expEDIum and its services for a smooth billing process

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Dominion, a Texas-based EMS agency with a handful of emergency and non-emergency medical transport/ambulance units, specializes in advanced life support, local and long-distance transportation, customer service, medical appointments, inter-facility transfers, and transportation to the patient's preferred hospital. They made roughly 300 monthly trips and used a local billing firm for their RCM; however, they were dissatisfied with the billing service they had used for several years.

They were dealing with several challenges and had some specific criteria –

  • Firstly, they wanted to be happier with the work done by the billing service company to whom they had outsourced their billing.
  • They needed to collect more revenue, so the company faced losses.
  • The billing companies would only share the data and reports occasionally, which they were supposed to share.
  • They needed direct access to the staff, and no one was willing to call them.
  • The billing service people were unwilling to go that extra mile and help them.
expEDIum Medical Billing

They had the following criteria when they looked for a new billing service company:

  • They were looking for a company that would go the extra mile and produce satisfactory results that the previous one could have done better.
  • They were looking for a partner who would work with them for the long term.
  • They should increase the revenue collected.
  • They should provide access to specific data, reports, and data analytics.

However, after some months of searching, Dominion contacted expEDIum. Then, after a week of continued communication & evaluation of the software, Dominion liked expEDIum, and the owner of Dominion decided to go with expEDIum software & expEDIum Service. expEDIum helped them with the transition from the old billing company. Within a few weeks of transition, Dominion started getting more collections; during their tenure with us, expEDIum processed over 1500 claims with 80 percentile payments in 16 days. The secondary claims paid 5.6% of the total collections and covered the billing services charges paid to expEDIum.

The billing service that expEDIum offered included the following with 48 hours TAT on claim submission:

  • Patient Demographics Entry from Ambulance ePCR Charts.
  • Coding.
  • Charge Entry from Ambulance ePCR charts.
  • Secondary Claims creation.
  • Manual posting of Insurance and Patient Payments.
  • Following up with Payers.